Refund policy

Our Promise

We want you to love every sip of Zero1. If something is not right, we will make it right.

What Qualifies for a Return/Refund

• Damaged or leaking cans received on delivery
• Wrong flavour or wrong product shipped
• Expired product received

How to Request a Return

Contact us within 48 hours of delivery at hello@zero1soda.com or WhatsApp us at [INSERT WHATSAPP NUMBER]. Please include:

1. Your order number
2. Description of the issue
3. Clear photos of the damaged/incorrect product

Refund Process

Once we verify the issue, we will offer either:

• A full replacement shipped at no extra cost, or
• A complete refund to your original payment method within 5–7 business days

What Is Not Eligible

• Change of mind after delivery (since this is a consumable product)
• Products consumed or opened beyond the reported issue
• Orders where the issue is reported after 48 hours of delivery

Cancellations

You may cancel your order within 2 hours of placing it for a full refund. After 2 hours, if the order has not yet shipped, we will do our best to cancel and refund. Once shipped, cancellation is not possible — please refer to the return process above.